I arrived on November 1st to pick up the vehicle I booked online, Miss Raquel was welcoming, it was my first time visiting Kansas City. She was very informative and attentive to my questions, and she answered in a professional way, she explained the opinions I had, as well as the policy. It was a great experience and exceptional customer service, she is definitely an asset to this company. By the way, I got a Volvo. Nice ride..!!!